Terms & Conditions

1) Services

We provide outbound email program management for B2B SaaS, which may include: ICP confirmation, lead sourcing and verification, domain and inbox provisioning/warm-up, copywriting and sequence setup, sending and monitoring, and reporting. Specific scope, volume, and timing are outlined on your proposal or order form.

2) Fees, billing, and taxes

• Fees are billed monthly in advance unless otherwise stated. Applicable taxes are additional.
• Invoices are due upon receipt. Late amounts may accrue a 1.5% monthly finance charge (or the maximum permitted by law).
• No refunds: fees for Services already rendered (including the current month once work has begun) are non-refundable.
• Setup costs for domains, seeds, or tooling may be charged separately for multi-lane or high-volume programs.

3) Term, renewal, cancellation

• Unless otherwise agreed, Services are month-to-month.
• You may cancel for the next month by giving written notice before your next billing date. Work already performed remains payable; no refunds.
• We may suspend or terminate Services for non-payment, material breach, or compliance risks. We’ll notify you when feasible.

4) Client responsibilities

• Provide accurate information, approvals, and timely feedback.
• Ensure your product/offer, targeting, and outreach are compliant with applicable laws and industry rules.
• Supply a working calendar link and handle meetings/replies unless reply management is included in scope.

5) Compliance and acceptable use

We operate B2B outreach programs only and include clear opt-out language. You are the data “controller” (or business) and determine the legal basis for outreach; we act as your “processor” (or service provider). You must not use the Services for illegal, deceptive, or misleading communications; prohibited industries; or to target individuals where applicable law forbids such contact. We may decline campaigns that present compliance or deliverability risk.

6) Data, IP, and ownership

• Client Materials: You retain ownership of your data, lists you provide, and your trademarks.
• Outputs: Cleaned/enriched leads, approved copy, and performance insights are yours upon payment.
• Our Tools: We retain ownership of our methods, templates, and internal tools; we grant you a non-exclusive license to use deliverables for your business.
• Publicity: We may list you as a client (name/logo) unless you ask us in writing not to.

7) Confidentiality

Each party will protect non-public information disclosed by the other and use it only to perform these Terms. This section survives termination.

8) Deliverability and results

We prioritize reputation and inbox placement. Daily volume and results vary by market, list quality, reputation, and message. We do not guarantee opens, clicks, replies, or meetings. If reputation dips, we may slow sending, rotate creatives, or replace domains to protect deliverability.

9) Disclaimers

Except as expressly stated, the Services are provided “as is” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10) Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim arising out of or relating to the Services will not exceed the fees paid by you to us for the three (3) months preceding the event giving rise to the claim.

11) Indemnification

You will defend and indemnify us from third-party claims arising from your content, targeting instructions, unlawful use of data, or breach of these Terms. We will defend and indemnify you from third-party claims alleging that our Services infringe IP of others (excluding your materials or third-party tools you require us to use).

12) Governing law; disputes

These Terms are governed by the laws of Pennsylvania, USA, without regard to conflicts of law. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in Fayette County/Pennsylvania.

13) Changes to Terms

We may update these Terms from time to time. Material changes will be posted on this page with a new “Last updated” date. Continued use of the Services after changes means you accept the updated Terms.

14) Contact

Questions about these Terms? Email [email protected].